Live storm feed

  • Storm Katie - update at 5:00pm

    Our engineers have been working since first light to restore power to our customers affected by Storm Katie, which swept the south of England with gale force winds throughout the early hours and into the morning.

    They're making good progress and hope to have repaired the damaged network and reconnected our remaining customers, who are without power, throughout the course of today.

    There are currently just over 6,500 customers in total who are waiting to be reconnected across the following areas: 

    Hampshire - 4,318 customers

    Berkshire - 733 customers

    Dorset - 550 customers

    West Sussex - 450 customers

    Wiltshire - 260 customers

    Surrey - 127 customers

    Isle of Wight - 75 customers

  • Who to call if you need extra help

    The safety and wellbeing of our customers is always a priority and we're aware that circumstances can change during a power cut that can make you feel vulnerable.

    Our customer service staff have been contacting customers on our Priority Service Register to check on their wellbeing in case they need additional help and welfare vans have also been dispatched to areas worst affected by Storm Katie. 

    If you, or someone you know, needs extra assistance during a power cut, please get in touch with us on 0800 294 3259 from a landline or a mobile, or you can contact us from a text phone 0800 316 5457.

  • Stay safe near power lines

    We're always grateful to you for flagging up damage to our network and power lines, but we want you to stay as safe as possible during and after a storm.

    If you spot any damage to poles or overhead cables, then please stay a safe distance away from the damage and let us know about it by calling us on 0800 072 7282.

    Don't approach any fallen or damaged lines - and please keep children and animals away from them - as they may still be live.

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  • What to do if you're having problems with your power

    With over 100,000 of our customers now restored in the wake of Storm Katie, we know that some of our customers might still be experiencing issues with their supply.

    So, what should you do if everyone else has power and your home doesn't?

    It could be that there's an issue with your own fuses or trip switches. If you've checked all of your fuses and trip switches and found that they're working, then you might have an internal wiring or appliance fault.

    We're able to provide assistance to customers who, despite being back on supply, have not been able to operate their own trip switches.

    For more information call 0800 072 7282.

  • Keeping you informed during a power cut

    We want to make sure you have all of the information you need during a power outage. 

    Powertrack is our free app that gives you instant, up-to-date and accurate information on any power cut.

    Powertrack is available to Apple and Android users and can be downloaded using the links below.

    Google Play
    iTunes

    Further information on power cuts, our Priority Services Register and useful advice can be found here on our power cuts pages.

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  • Welfare van - Brockenhurst

    We're aware that some of our customers in Brockenhurst are still without power, so we've set up a welfare van at St Mary's Church providing them with free hot food and drink.

  • Welfare van - Petersfield

    We're sending a welfare van to Petersfield to provide our customers affected by Storm Katie with free food and drink.

    It'll be parked outside the Flying Bull Pub from 3:30pm.

  • Our engineers in action

    More than 900 of our engineering, technical and support staff are on duty to deal with Storm Katie and the damage caused by it, and have already restored power to over 100,000 of our customers.

    We monitor the weather so, ahead of the storm, engineering teams were mobilised to key locations to minimise disruption and inconvenience to you.

    Here's a short video showing some of the work done by our engineers this morning, as they worked to restore power.

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  • Storm Katie update

    We've now restored supplies to 100,369 customers after Storm Katie battered much of central southern England.

    With average wind speeds of 80 mph, and 106 mph recorded on the Isle of Wight, engineering teams have been restoring supplies since the storm hit last night, with 8,850 customers currently without power.

    Our engineers and tree cutters are doing all they can to get the lights back on for our customers.


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  • Welfare van - Haslingbourne

    We have a welfare van stationed at Fittleworth Play Group in School Lane, RH20 1JB.

    Pop along if you're in the Haslingbourne area.

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