SSEN puts Priority Services Register at the ‘centre’ of its winter drive
Teams from Scottish and Southern Electricity Networks (SSEN) have hit the road on a tour of the north of Scotland’s larger shopping centres to raise awareness of the free help and support they can offer during a power cut.
SSEN’s Priority Services Register (PSR) offers extra support to customers who need it most on the rare occasions there is a power cut, for example those who are over 60, have any under-5s at home or rely on electricity for home medical equipment.
With nearly 149,000 customers across northern Scotland already registered, SSEN is keen to ensure that as many eligible customers as possible are aware of the service and the free help it can provide.
Shopping centres are a magnet for a wide social demographic, and so present an ideal location for SSEN’s awareness-raising sessions.
Following successful visits to Dundee’s Overgate and Aberdeen’s Bon Accord centres, the next date in the tour diary is 15 February, when members of SSEN’s Customer Relationship team head to the Eastgate Centre in Inverness.
As well as promoting the benefits of its PSR, SSEN staff are also sharing information and passing on tips about personal resilience in general, such as:
- Raising awareness of 105, the free 24hr national power cut emergency number
- Showing customers how to create their own “Home Emergency Checklist”
- Highlighting the energy efficiency and fuel poverty advice through SSEN’s ongoing partnership with Home Energy Scotland
Chris McKaig, SSEN’s Lead Customer Relationship Manager, is pleased with the way these roadtrips are progressing:
“Weekends in a shopping centre see people of all ages out and about, whether it’s to take advantage of the January sales or just catching up over a coffee, and our visits to Aberdeen and Dundee have been a great way of spreading the word about the PSR to a wide range of customers.
“Even when the people we’ve been speaking with aren’t personally eligible, it’s been really encouraging to hear them mention family members who might be able to get some help if the power goes off.”
If you think that you, or a friend or relative may be eligible for the PSR, please call the dedicated SSEN team on 0800 294 3259, by text phone on 0800 316 5457, or visit the dedicated page on SSEN's website.
The photo on our front page shows Samantha O'Connor, Customer Relationship Manager for South Caledonia region, alongside colleagues and a young visitor at Dundee's Overgate Centre; the above photo shows North Caledonia region's Customer Relationship Manager Shona Horn at Aberdeen's Bon Accord Centre.