SSEN urges Scottish households to save money by seeking valuable energy advice

Patricia Sproul, Energy Adviser at East and Central Sutherland CAB and Pamela Harvey, Customer Relationship Manager at SSEN

Patricia Sproul, Energy Adviser at East & Central Sutherland Citizens Advice Bureau and Pamela Harvey, Customer Relationship Manager at SSEN

Scottish and Southern Electricity Networks (SSEN) and Citizens Advice Scotland (CAS) are urging people to take advantage of free energy advice this winter.

The first-of-its-kind partnership between SSEN and CAS continues to prove a success in the north of Scotland, with four SSEN-funded energy advisers supporting households since July to seek advice and saving them over £26,500.

The advisers provide energy efficiency advice, referrals to the Warm Home Discount Scheme and Home Energy Scotland for loans, grants, and incentives, benefit checks and refer eligible customers to SSEN’s Priority Services Register. Since July, the advisers have seen over 300 clients across Shetland, the Western Isles, Aberdeenshire and Sutherland, keeping thousands of pounds in their pockets with free, impartial and bespoke energy advice.

With the aim of being more than solely a funded programme, Pamela Harvey, SSEN’s Customer Relationship manager for the Highlands and Islands region recently met with Patricia Sproul, Energy Adviser at East and Central Sutherland Citizens Advice Bureau (CAB) to discuss working together to support those most vulnerable in Caithness and Sutherland.

Commenting on the partnership, Pamela said:

“Our commitment to support our customers goes far beyond operating, maintaining and investing in the local electricity network and we remain dedicated to forging partnerships and relationships to help support those most vulnerable across the Highlands and Islands and beyond.

“The existing partnership between SSEN and CAS allowed me to hear first-hand of the support this valuable service is providing to people across Caithness and Sutherland. I would urge anyone who needs support to get in touch with their local bureau, where they will find a wealth of support on how to save money and keep warm this winter.”

Energy Adviser at East & Central Sutherland CAB, Patricia Sproul, added: “We know that lots of people, both in this area and across Scotland, are struggling with high bills, problems with suppliers and other barriers which stop them saving money on their energy.  In the area I cover, most people have no access to mains gas, so this makes heating their homes much more expensive.

“That’s why programmes like this and Big Energy Saving Week which is currently being run by Citizens Advice Scotland in partnership with Home Energy Scotland are so important.

“The Citizens Advice network helps people with their energy-related issues day-in and day-out and specialist advisers like me are a friendly and welcoming face who can help put things right.

“Our support is always specific to your circumstances so if you’re feeling left out in the cold, contact your local bureau for free, confidential and impartial advice on how you could make significant savings.”

SSEN is also in partnership with Home Energy Scotland to offer customers free and impartial expert energy efficiency advice to help them save money and keep warm in their homes all year round. For more information, or to self-refer for additional support, visit ssen.co.uk/energyadvice.

About the author

Van on rural road

Scottish and Southern Electricity Networks

We're responsible for maintaining the electricity networks supplying over 3.8 million homes and businesses across central southern England and north of the Central Belt of Scotland. We own one electricity transmission network and two electricity distribution networks, comprising 106,000 substations and 130,000 km of overhead lines and underground cables across one third of the UK. Our first priority is to provide a safe and reliable supply of electricity to the communities we serve in Scotland and England.

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