SSEN restores power to 80,000 homes in challenging conditions - 1.30pm update

SSEN restores power to over 80000 properties

Scottish and Southern Electricity Networks (SSEN) has restored power to over 80,000 homes across central southern England as engineers face ongoing challenging weather conditions in the wake of Storm Ciara. 

As of 1.30pm, around 1,500 properties remain off supply following the impact of yesterday’s weather front. The majority of these properties are in the north of SSEN’s region in Oxfordshire, Wiltshire and Berkshire. 

SSEN’s engineers are carrying out a phased restoration of supplies through the course of today and into this evening, prioritising restoration based on the length of interruption.  

Although good progress is being made, engineers are encountering issues due to road closures and fallen trees and the discovery of multiple incidents of network damage which require complex repair.   In addition, ongoing weather conditions – with gusts in excess of 60mph - continue to result in a significant number of additional faults. 

Customer welfare remains a priority and SSEN’s teams continue to work closely with local councils, emergency planning officers and resilience partners to coordinate efforts, with welfare facilities provided to customers experiencing a prolonged loss of power. SSEN has arranged for catering vans, offering free hot food and drink at the following locations: 

  • North Leigh cul-de-sac, Bradford Upon Avon, BA15 2RG
  • Breachfield Road, St Johns RG20 9HY
  • Tile Barn Row, St Johns / Ball Hill, RG20 9TF

Stuart Hogarth, SSEN’s Director of Customer Operations, said: “Our 800-strong team continues to make very good progress in restoring power to customers impacted by Storm Ciara, but access issues, complex repairs and continuing poor weather conditions are posing significant challenges for our engineers. 

“I would like to reassure customers that we are doing all we can to restore power as quickly and safely as we can.  We are prioritising restoration based on the length of interruption and are providing additional welfare in key areas across our region.  I would continue to encourage customers who may be in a vulnerable situation to contact us on the power cut helpline, 105. 

“I would also urge members of the public not to approach any damage to our equipment and instead, report it either by calling 10 or via our Power Track App and our teams will investigate as soon as possible.”

For more information on SSEN's Priority Services Register, please click here or call 0800 294 3259.

About the author

Van on rural road

Scottish and Southern Electricity Networks

We're responsible for maintaining the electricity networks supplying over 3.8 million homes and businesses across central southern England and north of the Central Belt of Scotland. We own one electricity transmission network and two electricity distribution networks, comprising 106,000 substations and 130,000 km of overhead lines and underground cables across one third of the UK. Our first priority is to provide a safe and reliable supply of electricity to the communities we serve in Scotland and England.

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