At the frontline, delivering for customers

Engineer in PPE standing outside van

Our line workers are some of our most critical employees, on the frontline every day, fixing faults on the power network.

Jamie Sainsbury is a linesman responsible for restoring and maintaining the network to help keep power flowing to 590,000 customers in Wiltshire and Oxfordshire.

With hospitals and many NHS services across the area, alongside people isolated at home, safe and reliable power has never been more important, and Jamie is playing his part in the effort to ensure the continued delivery of our services to homes and businesses throughout our network areas.

He said: “During this outbreak my role is vitally important to ensure that all of our customers get the robust and resilient power supply they need and that our more vulnerable customers feel safe in the knowledge that our teams are working hard to ensure they are supported.

“While we’ve stopped non-essential work in line with the stay home, stay safe guidelines, our critical work must continue and we’re doing that in as safe a way as possible.

“I still work as part of a team but we have a one person, one van policy to protect all our workers. We are practicing social distancing, whether I’m carrying out a repair to a section of damaged network, or collecting essential equipment from our stores, and we have our PPE and hand sanitiser, wipes and gloves all stocked up. 


He continued: “It doesn’t mean I don’t still work closely with colleagues to stay safe and to complete vital work each day, it’s just not done face-to-face anymore and that’s where technology is vital to keep us all in touch. 

“Like most critical businesses that still need to operate, we are trying to keep things as normal as possible and provide great service every day.

“Being a key worker makes me really proud knowing I am playing an important role in helping others within the community.”