Stakeholder engagement helps us deliver the best possible service

Scottish and Southern Electricity Networks (SSEN) has been hosting stakeholder engagement sessions across its operating regions of central southern England and the north of Scotland, with the feedback from these events helping to ensure that the company continues to provide the best possible service to all its customers.

With the growth in electric vehicles, small scale renewable generation, new energy storage technologies and changing consumer usage patterns, SSEN is looking to get as much ‘real life’ feedback as possible to make sure that its business plans reflect the needs and ambitions of its customers and stakeholders, and that no customers get left behind in the process.  As such, the feedback from these engagement sessions, held in Forres, Dunblane, Portsmouth, Reading, Bournemouth and Oxford, have proved to be an invaluable source of background input for the distribution network operator’s teams.

Lisa Doogan, Head of Customer Service and Stakeholder Strategy explains more:

“Gathering customer and stakeholder views is vital to us as a business, not just for the future, but also in the here and now. We are committed to delivering a network that meets our customers’ current needs, as well as their future ambitions as we move into the next price control period, which begins in 2023. These sessions have been a fantastic way for us to not just meet face-to-face with our stakeholders and hear first-hand how we are performing, but to hear their ideas, suggestions and concerns  now and for the years to come, all of which will be considered as part of our ongoing  improvements to our business.

“Looking ahead, we also want to ensure that our network is an enabler, not a blocker, to the low carbon future and the UK’s Net Zero ambitions, and it was great to see so much positive discussions around this important subject at these sessions.”

To learn more about what was discussed at these events, click on the image above and watch our short video.

About the author

Van on rural road

Scottish and Southern Electricity Networks

We're responsible for maintaining the electricity networks supplying over 3.8 million homes and businesses across central southern England and north of the Central Belt of Scotland. We own one electricity transmission network and two electricity distribution networks, comprising 106,000 substations and 130,000 km of overhead lines and underground cables across one third of the UK. Our first priority is to provide a safe and reliable supply of electricity to the communities we serve in Scotland and England.

Read more articles by Scottish and Southern Electricity Networks