SSEN and Southampton General Hospital raise awareness of extra support for patients

Patients and visitors to Southampton General Hospital are finding out more about the free services available to them during a power cut, thanks to an awareness raising campaign by Scottish and Southern Electricity Networks (SSEN) and the University Hospital Southampton NHS Foundation Trust.

The distribution network for central Southern England is working with the Hampshire hospital to highlight SSEN’s Priority Services Register (PSR) which provides additional, free assistance to those who might feel vulnerable during a power cut. 

Information on PSR is being clearly displayed in six-foot high ‘wraps’ that cover the doors of selected lifts in the hospital, so that patients, visitors and staff can find out about the service as they wait to travel between floors.

SSEN’s Customer and Community Advisor, Rebecca Botto explains more: "The size of the lift doors has given us the perfect platform to clearly display information on the Priority Services Register, so anyone waiting to use the lifts can quickly and easily see how the service works at a glance.

"It’s really important that SSEN can relay PSR information to as many people as possible across Southampton General Hospital, so anyone who feels that they, a family member or a friend could benefit from signing up for extra help has the knowledge to do so.

"We’re very aware that people who might not ordinarily use PSR may have found that their circumstances have changed  - be that through pregnancy, or an illness or accident – and may want to now register for the service, even if only for a short time."

University Hospital Southampton NHS Foundation Trust provides services to some 1.9 million people living in Southampton and south Hampshire, plus specialist services such as neurosciences, cardiac services and children's intensive care to more than 3.7 million people in central southern England and the Channel Islands.

Matthew Hine, Commercial Development Manager for University Hospital Southampton added: "I’m delighted to have worked with Scottish and Southern Electricity Networks to introduce information regarding these services to the those that may need them.

"Any assistance that can be given to vulnerable and in need members of our community is something that UHS is happy to support."

Many people can feel vulnerable when their electricity goes off, especially during severe weather and customers can join the PSR if they: 

• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially sighted
• Have a chronic illness
• Use medical equipment/aids reliant on electricity
• Are over 60

Over 700,000 SSEN customers are already signed up to the Priority Services Register, but SSEN wants to make sure that all of those who are eligible for the service know about the extra help they could receive during a power cut. 

Our PSR customers get information specific to their needs and in the format that suits them best – our PSR leaflets are also available in 11 different languages. Those that depend upon electricity for medical equipment will be provided with mobile generation during a power cut. Our PSR customers will also be provided with access to charge points, food and drink while our staff work to safely restore power to their homes. 

To find out more and to access SSEN’s multi-language PSR leaflets, please go to the Priority Services Register page on our website -