SSEN staff working over the festive season to help customers have the perfect Christmas

Scottish and Southern Electricity Networks (SSEN) staff will be working throughout the Christmas period, to make sure the network delivers the electricity that customers need for a warm, safe and happy Christmas. 

Christmas is one of the most important times of the year for many of SSEN’s customers. Staff reschedule their own Christmases to make sure the electricity network runs smoothly, so everyone else can relax and enjoy the festive period.

The UK’s electricity networks are amongst the most reliable in the world, with a steady reduction in the number and duration of power cuts over the last 20 years. SSEN’s rolling programme of investment means the network is resilient, but extreme winter weather including high winds, heavy snow, thunderstorms and lightning have the potential to cause damage to equipment and disrupt supplies. 

Andy Reakes, a linesman for SSEN, will be one of the hardworking staff on hand to tackle any faults that might happen on the network during the festive season.

Andy said: “We’ll be working to make sure everything runs smoothly over Christmas. Our network keeps the lights on, homes warm, the turkey cooking and everyone’s favourite Christmas films on television. If there is a fault, please get in touch and we will work to get you back on supply as quickly and safely as possible. 

"On behalf of all the SSEN staff working over this time, I would like to wish everyone a Merry Christmas and a happy, safe, 2020.”

Andy’s story is part of the National Infrastructure Commission’s Christmas campaign about the hidden heroes of infrastructure (#HelpingChristmasHappen), who keep essential services running 365 days a year. 

While SSEN has well established resilience plans and is fully prepared for whatever extremities this year’s weather may bring, customers are encouraged to take some simple, practical steps to be ready together with SSEN to strengthen their resilience, including:

  • Signing up to SSEN’s free Priority Services Register, or finding out if a friend or family member could benefit from the scheme, that supports customers who may need extra help during a power cut;
  • Downloading SSEN’s free Power Track app, which provides live updates on faults and restoration times. Customers can also report power cuts and network damage directly to SSEN via the app;
  • Saving the 105 free-to-call national power cut number to their phone contacts

To watch Andy's video, click on the photo at the top of this article.

About the author

Van on rural road

Scottish and Southern Electricity Networks

We're responsible for maintaining the electricity networks supplying over 3.8 million homes and businesses across central southern England and north of the Central Belt of Scotland. We own one electricity transmission network and two electricity distribution networks, comprising 106,000 substations and 130,000 km of overhead lines and underground cables across one third of the UK. Our first priority is to provide a safe and reliable supply of electricity to the communities we serve in Scotland and England.

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