SSEN calls for views on ‘ambitious’ digital strategy

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Leading network operator, Scottish and Southern Electricity Networks (SSEN), is calling for views on its Digital Strategy, which sets out its vision for how it will use digital solutions and data to fully realise the benefits of a smart, flexible and connected future.

The strategy builds on the significant body of work the network operator has undertaken to modernise its digital offering for the households, businesses and communities it serves, including the roll out of flexible network tools, increased use network automation and investment in customer experience. 

As the energy system becomes increasingly smart and flexible, the strategy sets out how it will adopt external best-practice to grow its digital foundations and help the network operator meet the needs of network users in a future energy system. It takes account of the recommendations from the Energy Data Task Force report, released earlier this year, on the value of digitalisation and potential of Open Data. 

Explained in the strategy, SSEN’s vision is to use digital solutions to enhance social and economic value, deliver a leading experience for its customers and to enable the energy system to reach net zero carbon emissions. This will mean adapting to a new range of customers and partners, investing in technology platforms and ensuring the organisation is aligned to a digital way of working. SSEN is already making progress in this area through data sharing and trialling of artificial intelligence, which is delivering reductions in instances and duration of faults.  

SSEN is seeking a wide range of stakeholder feedback on its Digital Strategy, and is asking for interested parties to respond via www.ssen.co.uk/digitalstrategy by 30 January 2020. Stakeholder engagement events will be held in the new year. 

Andrew Roper, Distribution Systems Operator Director said: “It’s an incredibly exciting time to be working in electricity networks, with technological improvements and innovations creating new opportunities for SSEN and the customers and communities we serve. 

“Digital will be at the very heart of the energy transition and this strategy sets out what we are doing as a company to embed digital solutions and build a business model that is responsive, dynamic and ready to support the UK’s net zero ambitions. 

“The views of our customers and stakeholders will be critical to the success of our strategy. We think it provides a clear blueprint of where SSEN and the industry need to get to on digitisation, but it is only a step and we welcome any feedback to help shape and improve our plans.” 

A key part of the Digital Strategy is the commitment to enable a competitive marketplace that is underpinned by open data, that provides a platform for trusted partners to develop new services and build innovative business models. Facilitating these changes is a key aim for SSEN in its transition from a Distribution Network Operator (DNO) to a Distribution Systems Operator (DSO). 

Andrew said: “The publication of the Digital Strategy builds upon our DSO Progress Update that we published last month. Our digital vision is a key part of our transition to a DSO and our plan for RIIO-ED and the publication of a separate strategy reflects how important we see the role of digital solutions to realise our DSO ambitions.”

To download the strategy please visit www.ssen.co.uk/digitalstrategy .