Berkshire villages’ power supplies to benefit from SSEN investment of over £520,000

A £521,000 investment by Scottish and Southern Electricity Networks (SSEN) is under way to improve and strengthen the resilience of the electricity network serving two Berkshire villages.

The programme of works to renew essential operating equipment, replace poles and upgrade 25 kilometres of overhead line will improve the security of supply to Knowl Hill and Well End, enhancing the local infrastructure’s resilience for the area’s 6,300 homes and businesses.

SSEN engineers are carrying out the improvement project over the winter months and anticipate the upgrade to be completed, on time and on budget, by 31 January 2020.

Network reliability is a key priority for SSEN and the customers its serves. Following a series of engagements with its customers SSEN took the decision to make the investment to further improve network resilience, and future-proof its infrastructure for customer’s changing demands. This is part of SSEN’s commitment to taking a “you said, we did” approach to investing in its vital infrastructure.

John Wright, Network Construction Manager for this Thames Valley project said: “Knowl Hill and Well End have been identified for this considerable investment and upgrade to boost the resilience of the local power supply and ensure its reliability for years to come. 

“SSEN is a responsible network operator and – as such – we do all we can to keep the lights on for our customers 24/7. We also work carefully and considerately to minimise any disruption to homes and businesses in the area while we carry out these works.

"We’d like to thank the local community for their patience while we work to upgrade and strengthen their power supply, and would like to encourage anyone who could benefit from SSEN’s additional services, such as the Priority Services Register to sign up this winter.” 

SSEN’s Priority Services Register provides free additional support for customers who may become vulnerable during a power cut. Customers can qualify for SSEN's Priority Services Register if they: 

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially sighted
  • Have a chronic illness
  • Use medical equipment/aids reliant on electricity
  • Are over 60

By registering for SSEN’s PSR, customers will be proactively contacted to warn them of potential bad weather to help them prepare and to offer extra support where required. SSEN’s teams will also keep in close and regular contact with its PSR customers during network outages to check they are getting the help they need. 

To find out more about the PSR, click here, or call 0800 294 3259. For more information on all the support available from SSEN, and for helpful advice on preparing for and dealing with a power cut, please visit