SSEN moves to Yellow Alert for central southern England
Scottish and Southern Electricity Networks (SSEN) has this morning moved to Yellow Alert in preparation for storm-force winds and heavy rain forecasted to impact its central southern England during the course of the day. The weather front has been named as Storm Diana by the Portuguese Met Office.
Following a change in forecast overnight, a period of stronger than previously predicted winds and heavy rain is expected to impact the western part of SSEN’s region including parts of Dorset, Wiltshire and Oxfordshire throughout the course of this morning. Gusts of up to 70mph are predicted this morning as the weather front tracks from west to east, easing by early afternoon.
SSEN has enacted its well-established resilience plans and is well resourced and prepared to respond promptly to damage to SSEN’s network, where it is safe to do so. Its teams are proactively contacting customers on its Priority Services Register (PSR) to help them prepare for bad weather and offer extra support where required.
Stuart Hogarth, Director of Customer Operations, said:
“We’ve been tracking this weather front for several days through our advanced weather monitoring systems, and following a change in forecast overnight, we have now activated our tried and tested resilience plans by moving to Yellow Alert.
“We’d like to reassure our customers we are well prepared to respond promptly to any disruption to supplies, but I’d ask anyone concerned about this potential disruption, particularly if you have family members or neighbours who may need extra support during a power cut, to call us on 105. As the high winds and heavy rainfall pass through our region, I’d also urge members of the public not to approach any damage they see to our equipment, and instead, report it either by calling 105 or via our Power Track app, and our teams will investigate as soon as possible.”
SSEN is also asking its customers to be prepared for the possibility of disruption to supplies by:
- Saving the new Freephone emergency power cut number – 105 – to your phone to use if your power goes off, or if you see any damage to the electricity network
- Downloading SSEN’s Power Track app to give you details of power cuts and restoration times and to report faults or damage to SSEN’s network
- Going to SSEN’s website for advice and information on how to prepare for a possible loss of power, or to chat live to one of SSEN’s advisors via its Webchat service
- Following SSEN on Facebook and Twitter for regular updates
In the event of an interruption in power supplies, SSEN’s customer service team will make outbound calls to customers on its Priority Services Register (PSR) to offer extra assistance, where required. People can qualify for the PSR if they:
- Are dependent on electricity for home medical care
- Have a chronic illness or short term medical condition
- Are disabled
- Have special communication needs
- Have children under the age of five
- Are over the age of 60
To find out more about the PSR, click here or call 0800 294 3259.