Storm Doris central southern England 4pm update
SSEN engineers are making good progress in reconnecting customers affected by damage to overhead lines and network equipment. Since midnight, power has been restored to over 29,000 homes, with approximately 8,000 homes currently without power. All faults are fully-resourced and we are working to restore power to all customers tonight.
The worst of the conditions have been observed in Oxfordshire, where around 5,000 customers are currently without power, as well as parts of Berkshire and Hampshire.
SSEN has more than 1,000 engineering, technical and support staff on duty. Ahead of the storm, engineering teams were mobilised to key locations to minimise disruption and inconvenience to customers.
Customer service teams have been contacting over 7,000 customers on our Priority Service Register to check on their wellbeing in case they need additional help.
Craig Gilroy, Director of Customer Operations for SSEN, said:
“Our network has stood up well to the force of Storm Doris and with the weather now beginning to ease, our teams are getting on with the job of restoring power as quickly as they can, where it is safe to do so. I’d like to thank customers for their patience and reassure them we will be doing all we can to keep disruption to a minimum.”
Scottish and Southern Electricity Networks remains on yellow alert. A further update will be provided at 8pm.
Customers can prepare for possible disruption to power supplies by:
- Saving the new emergency power cut number – 105 – to your phone to use if your power goes off, or if you see any damage to the electricity network.
- Downloading SSEN’s Power Track app to give you details of power cuts and restoration times.
- Going to SSEN’s Ready For Winter pages where there is a wealth of advice and information on how to prepare for a possible loss of power.
- Following SSEN on Facebook and Twitter for regular updates
- If people require extra help or assistance people can sign up to our Priority Service Register team. To find out more click here or call 0800 294 3259
Members of the public should not approach fallen or damaged power lines, as they may still be live.