Storm Doris 8pm update
SSEN engineers continue to make good progress in reconnecting customers affected by damage to overhead lines and network equipment following the impact of Storm Doris.
Since midnight, power has been restored to over 30,000 homes, with approximately 4,000 homes currently without power. All faults are fully-resourced and engineers are working to restore power to all customers tonight.
Storm Doris brought severe winds, with gusts of up to 65mph, across the region. The worst of the conditions were felt in Oxfordshire, where around 2,500 customers are currently without power. Extra linesman and repair teams have been despatched to the area to aid restoration efforts. Parts of Berkshire and Hampshire were also affected.
SSEN has more than 1,000 engineering, technical and support staff available. Ahead of the storm, engineering teams were mobilised to key locations to minimise disruption and inconvenience to customers. Customer service teams have also contacted over 7,000 customers on our Priority Service Register to check on their wellbeing in case they need additional help.
Craig Gilroy, Director of Customer Operations for SSEN, said: “Our network has stood up well to the force of Storm Doris and, now the weather has subsided, our teams are making good progress in restoring power to the remaining homes. We are moving people and resources to help these efforts and minimise disruption to our customers.
“I’d like to thank customers for their patience and ask anyone who is looking for an update on restoration times to visit our website or call us on the new national power cut helpline – 105 – where they can also advise if they require extra support from our priority service.”
Scottish and Southern Electricity Networks remains on yellow alert. A further update will be provided at 11pm.
Customers can prepare for possible disruption to power supplies by:
- Saving the new emergency power cut number – 105 – to your phone to use if your power goes off, or if you see any damage to the electricity network.
- Downloading SSEN’s Power Track app to give you details of power cuts and restoration times.
- Going to SSEN’s Ready For Winter pages where there is a wealth of advice and information on how to prepare for a possible loss of power.
- Following SSEN on Facebook and Twitter for regular updates
- If people require extra help or assistance people can sign up to our Priority Service Register team. To find out more click here or call 0800 294 3259
Members of the public should not approach fallen or damaged power lines, as they may still be live.